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OUR SERVICES

For years, Pioneer Training & Consulting have been helping business leaders achieve their goals and strategic initiatives.   In addition, the use of innovative technology along with lean six sigma project methodologies ensures operational excellence.   In the past few years, Pioneer Training and Consulting has worked on myriad healthcare improvement projects including health equity and healthcare disparities.



Continuous
Improvement
Change
Management
Business
Consulting

Any successful business has clear processes that can be captured with End to End Capability architect, standard operation procedures, and company policies.  This is extremely important in healthcare. The concept of continuous improvement ensures that your healthcare business, whether a complex system or a small office practice, is dynamic and consistently deploying innovation to grow.  The Operational Excellence improvement model allows leaders to be strategic and intentional in surpassing annual operating goals while supporting employee development at all levels.

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Every successful business initiative requires an effective change management plan. Let Pioneer Training & Consulting help your business by identifying the barriers to change and creating successful risk mitigation strategies.  A newly launched change project that is not sustained can be both expensive and challenging to team morale.  

In today's fast-paced business environment, a strong relationship with a results-driven consulting firm is a must-have.  By partnering with Pioneer Training & Consulting, we will conduct a thorough analysis of your current state and perform a gap analysis to successfully achieve your future state. 

Lean Six Sigma

Myriad business sectors have decided to embrace lean six sigma to reduce waste and variation.  From the traditional manufacturing plant to healthcare and financial institutions, businesses understand the value of utilizing the DMAIC (Define, Measure, Analyze Improve & Control) methodology.  This method will help identify the cost of poor quality and improve the return on investment.

KPI Metrics

In engineering, it is important to use data to measure quality, value, customer experience, and employee engagement.  Key Performance Indicators (KPIs) are telling metrics that allow both employees and leaders to understand the company's performance.  In addition to business KPI, each department should track daily metrics aligned to business deliverables.

Customer Experience

The old adage, "The customer is always right," is now surpassed by the customer's social media feedback. It is critical to both understand and respond quickly to the needs of your customers. Pioneer Training & Consulting offers stellar Customer Experience Training programs for both managers and employees based on a gap analysis.  This ensures that teams get the right training to improve customer experience and increase revenue.

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